If your question isn't answered below, please visit the Contact page and send your question to the appropriate address.
- Can I meet the band/go backstage?
- Is the band auditioning anyone to be their new lead singer?
- I'm in a band and I want Alice to hear my stuff/ I want my band to open for Alice. Can that be arranged?
- Are there any plans for Alice to play in [name of your town/country here] soon?
- Where can I find the guitar tab for [name of song here]?
- Hey, I didn't get a chance to pick my seats.
- This is scam! It's impossible for the Store to sell out of tickets in less than 30/60 seconds/5 minutes.
- Can I order tickets for someone else as a gift?
- What if I want someone else to pick up tickets on the night of the show?
- I'm unable to put in the desired quantity of tickets when ordering. What's wrong?
- How do I know if my order was placed successfully?
- My confirmation email says "N/A" under shipping address and the Tickets page said that my tickets will be mailed out. How will my tickets get to me?
- What is a Will Call & what will I need to pick up my tickets from the Will Call?
- Can I refund my tickets?
- Can I give or re-sell my tickets to someone else?
- Am I going to get good seats?
- If I bought a block of tickets, will all the seats be together?
- Can I get information about my tickets from Ticketmaster or the venue?
For questions related to the AliceInChains.com Discussion Board and your AliceinChains.com account, please click here.
Answers for General Questions
1. Can I meet the band/go backstage?
Concerts are always crazy, unpredictable events and because of that, we can not arrange for anyone to meet the band or go backstage. The logistics are just too tricky and we don't want people to be disappointed when they show up backstage to meet the band and everyone's decided to head back to the hotel because they're tired.
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2. Is the band auditioning anyone to be their new lead singer?
No, the band is not currently looking for a new lead singer or a new anything else. William DuVall will be covering the lead vocals for the 2006 fall tour.
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3. I'm in a band and I want Alice to hear my stuff/ I want my band to open for Alice. Can that be arranged?
For practical and legal reasons, the band does not directly deal with unrecorded material. If you are an aspiring musician, please have your management contact Alice's management.
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4. Are there any plans for Alice to play in [name of your town/country here] soon?
AliceInChains.com is only able to comment on officially announced shows. All of these shows are posted here on the Tour page. If your town/country is not listed on this page, then there are no plans for the band to perform there in the near future. Please note: there are no plans for Alice to tour South America in the near future.
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5. Where can I find the guitar tab for [name of song here]?
The website Ultimate-Guitar.com has a great selection of guitar tabs. You may also want to ask the people over on the AliceInChains.com Discussion Board.
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Answers for Ticketing Questions
6. Hey, I didn't get a chance to pick my seats.
Because of the way the AliceInChains.com Store is set up, seats are assigned after a ticket sale has closed. If you've purchased assigned seats from us, you should expect to receive an email detailing your seat assignments in three-to-four weeks. Seats are assigned based on order number so the earlier you buy your tickets in the presale, the better your seats are.
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7. This is scam! It's impossible for the Store to sell out of tickets in less than 30/60 seconds/5 minutes.
No, the presale isn't a scam, you're just not alone in your love of AiC. Our presales sell only a small quantity of tickets. This is because most venues have contracts with ticketing agencies like Ticketmaster that only allow groups like AliceInChains.com to sell a certain small percentage of tickets.
So say at 10am we have 300 tickets going on sale. And 500 people have logged into the Store at 9:59am in hopes of buying those tickets. And those 500 people want to buy an average of three tickets. At 10am, those 500 people all submit their orders and the result is that all the tickets are instantly reserved.
Please note that we said that all tickets were instantly reserved. This does not mean that the show sold out instantly. These are two very different things. The AliceInChains.com Store works on a reservation system. Tickets are reserved and then the purchaser has ten minutes to finish the check out process. If the purchaser does not check out during this time, leaves the Store, suffers a computer crash, etc. the purchaser will lose those tickets. This means that even though all the tickets might initially be reserved, keep trying! It's very common for a few of those reserved tickets to be tossed back on sale.
So keep trying to buy tickets until the homepage, the board or the actual ticket page says that a show has sold out.
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8. Can I order tickets for someone else as a gift?
Of course, you can! Just remember to put the receiver's name in the "Ship To" field when you're filling out the details while ordering. This is important as the venue Will Call will only release tickets to the person whose name the tickets are reserved in.
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9. What if I want some else to pick up tickets on the night of the show?
Even if you're going to the show yourself, but would like someone else to pick up the tickets for you, include their name in the "Ship To" field.
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10. I'm unable to put in the desired quantity of tickets when ordering. What's wrong?
If you're trying to order a certain number of tickets and are given a message that says that the Store is out of stock and that the items have been removed from your cart, it means that either there are no tickets or fewer tickets remaining in the inventory than what you desire. However, if someone else is also trying to order tickets at the same time but decides not to proceed with their order, their tickets may get released back into the inventory. So you may want to attempt ordering a few times before quitting.
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11. How do I know if my order was placed successfully?
After you place your order successfully, you will receive a confirmation email from us. This email will contain your order details, which will be a confirmation that your order was placed. If you don't receive this order confirmation email within 24 hours, first check your junk mail in case it got filtered there. If not there, send an email to our support staff. Remember to add store@aliceinchains.com to your safe address list so our email doesn't go into your junk folder.
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12. My confirmation email says "N/A" under shipping address and the Tickets page said that my tickets will be mailed out. How will my tickets get to me?
In order to not charge you shipping on your ticket purchase, the shipping address field appears as "N/A." All tickets that are to be mailed out will be sent to the purchaser's billing address. If you would like your tickets sent somewhere other than your billing address, please contact store@aliceinchains.com
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13. What is a Will Call & what will I need to pick up my tickets from the Will Call?
A "Will Call" Box Office means that you can pick up your tickets at the event - mostly on the day of the show, and at some venues a few days prior to the show date. Box Office policies and hours are different for every venue. Some may not be open until an hour prior to event time, while others may be open during regular business hours every day. Similarly, some buildings advise patrons to arrive very early to pick up tickets to avoid long line ups.
To pick up your Will Call tickets, you'll need your credit card and a government-issued photo ID such as a Driver's License to pick up your tickets from the Will Call. The identification is needed to ensure that no one but you picks up your tickets.
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14. Can I refund my tickets?
We're sorry, we do not provide refunds through our online Store.
You may re-sell your tickets, but you'll still need to be present to pick up those tickets since they will be under your name at the Will Call. Read the next point for more details.
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15. Can I give or re-sell my tickets to someone else?
Tickets bought on AliceInChains.com are generally non-transferable. Should it happen that you can't go and have to give or sell your tickets to someone:
a) Write to us about it first. If we haven't yet assigned tickets and sent the information to the venue, we may be able to change the names on the tickets. But we cannot guarantee that. If the names cannot be transferred:
b) You can give the person you transfer your tickets to - a copy of your order confirmation, our email correspondence where we can authorize the transfer, and a letter to the Will Call indicating that you allow the person to pick up tickets on your behalf. Sending your credit card with that person would enhance the chances of the Will Call releasing tickets to that person. We still cannot guarantee that all of this will work, and cannot take any responsibility for this.
c) The only other option is to go with the person to the Will Call on the night of the show and pick up the tickets for them.
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16. Am I going to get good seats?
Whenever Alice in Chains is headlining a non-festival show, we try our best to reserve up to 10 per cent of the best seats at the venue. These seats often include both GA spots and assigned seats. While many of these seats are close to the stage how close will you be seated depends on how soon you order tickets. Seats are assigned in the sequence in which your order is received during the pre-sale. So the sooner you order, the closer you will be to the stage and center.
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17. If I bought a block of tickets, will all the seats be together?
Yes, we will make every effort that all tickets bought together are seated together. If we're unable to accommodate a group of 6 or more in the same row, we'll split it into two rows such that the seats are directly in front of the other, and you're still together.
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18. Can I get information about my tickets from Ticketmaster or the venue?
Ticketmaster or the venue Box Office or any other ticket outlet is in no way related to our pre-sales, and will not know anything about the tickets that are being sold on AliceInChains.com. So please do not contact them. Contact us if you have a question that is not already answered here.
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