Ok so I subscribed to the "all access" thing a couple of days ago and I just got round to watching the AiC videos, but when I click the link to watch one, it tells me

 "MOVIE CANNOT BE OPENED"

because

  "MOVIE CONTAINS INVALID DATA REFERENCE"

So now I'm like...  

I'm using a Mac, if it makes an difference...  help!

If you're on a Mac, are you using Safari? If so, that's likely the problem. Can you try using a different browser? 

Also, the videos only play in Windows Media Player so make sure that you have that on your computer.

Hope that helps,

Lindsay

JennTrav:

We need to get the hook up with Safari.: )

 Tell me about it, nothing seems to work at all with Safari...   it's like I'm being discriminated against because I use Mac 

 -------

The problem might be because I don't have WMP on my Mac, however, I will download it and tell you if it works, and if not, I want a 400% refund

Haven't heard back that things are still not working - can we assume joy?

WMP on a Mac should have resolved this issue  

Gwen:

Haven't heard back that things are still not working - can we assume joy?

WMP on a Mac should have resolved this issue  

 Sorry I forgot to reply lol, yep they work with WM, thanks 

I'm hoping you guys can help me too - I'm on a PC w/XP & WMP & can't play the videos either. I've tried at home, but there I only have dial-up so it's not going to work; whenever I try at work or at my daughter's house I get this message:

"Windows Media Player cannot play the file because the server is not available (for example, the server is busy or not online)."

The server can't always be busy/offline, so maybe there's something I can do to fix this? Please let me know if you need more info to solve the problem.

Thanks a million! :)
~Caren



 

Hmmm.... Are you running the latest version of WMP? If not, can you download it from here?

Also, when you go here: http://www.vdat.com/techsupport/windowstest.asp does the test video play? (Make sure to give it a few minutes, it can be slow.)

Hi Lindsay,

The test video didn't play, so I downloaded the latest version of WMP (which I thought I had already, but whatever) -- still nothing. Do you have any more suggestions?

Either way, thanks for trying! :)
~Caren